F.A.Q

Frequently Asked Questions

1. In spite of being connected to Eduroam, the network connection may be broken frequently. What should I do?

   * You should check whether you have the newest wireless/ethernet card driver. If not, you can follow the steps given in " http://kablosuzsbs.bogazici.edu.tr/duyuru.html " to update your driver softwares.

2. While connecting to Eduroam network, which password and username do I use?

   *You shoud use the BOUN e-mail username and password.

3. The system does not admit my password. What shoud I do?

   *First, check the correctness of your password. For this purpose, you can login "https://mail.bogazici.edu.tr/" with your username and password.

   If your password is correct, you must be sure that there should not exist Turkish special alphabet characters (“ü, i, g, ö, ç, s , * , ? , …”). If there exists, you should change your password without using these special characters.

4. I forgot my password or I want to change my password, what should I do?

   *If you defined "secret question" from "https://mail.bogazici.edu.tr/", you can change your password by using your question. Otherwise, you must come to offices listed below with your ID card:

   • Computer Center - South Campus
   • ETA-B Computer Center Office - North Campus
   • Computer Center Office - Kandilli Campus
   • Computer Center Office - Kilyos Campus
5. Previously, I was able to connect Eduroam network. After I changed my password, I could not reach Internet. What shoud I do?

    

   *Windows 10 users: You should open “ Settings > Network & Internet > Manage Wi-FI settings” find Eduroam and select “forget” this network .

   * Windows 8 users: Within your wireless profiles, find Eduroam, then remove Eduroam profile. After removing, try to connect again with your current password.

   * Windows7,Vista,XP users: If you save your password, you should uninstall SecureW2 software and reinstall SecureW2 by following the steps in eduroam.boun.edu.tr.

   * Intel Proset series software users: You can change your password from "Profiles" and "Security Settings".

   * Mac OS x 10.5 & 10.6 users: You can change your password "Network>802.1x" panel.

   * Mac OS x 10.7 & 10.8 & 10.9 & 10.10 users: You should remove installed Eduroam profile and install eduroam profile from the very beginning.

   * iPhone ve iPad users (iOS): You should remove Eduroam profile from "Settings>General>Profiles", then install the profile from the very beginning by following the steps given in eduroam.boun.edu.tr.

   * Android users: You shoud remove the installed settings of "Eduroam" from "Settings>WiFi>eduroam", “Forget This Network” , by following the steps in eduroam.boun.edu.tr.

   * Linux users: You can change your password from " Wifi> Eduroam> Network Settings".

   * Symbian users: You can change your password from "PAP settings".

6. I am Windows XP user, I can not install SecureW2 software properly, What shoud I do?

   *"Service Pack3(SP3)" must be installed in your Windows XP. If SP3 is not installed, you should update your windows. Then, you can try to install SecureW2 software again.

7. I am Windows 8 & 10 user and have installed SecureW2 software, but I cannot connect Eduroam network. What shoud I do?

   * If you installed SecureW2, you must remove SecureW2. You can connect Eduroam network by only using password and username.

8. For Operating System that I use, I could not find the settings to reach Eduroam network in your website. What shoud I do?

   * To connect Eduroam network, your system must support 802.1x standard and TTLS&PAP protocols. The authentication protocols that Eduroam network uses, are international standards. Hence, they cannot be changed.

   Known unsupported system:
   • Windows 8
   • Blackberry systems.
   • Symbian S60V4 and previous versions.
   • Kindles (except Fire)