F.A.Q

In spite of being connected to Eduroam, the network connection may be broken frequently. What should I do?

* You should check whether you have the newest wireless/ethernet card driver. If not, you can follow the steps given in " https://kablosuz.bogazici.edu.tr/en/wireless-network-card-update-announcement " to update your driver softwares.

While connecting to Eduroam network, which password and username do I use?

*You shoud use the BOUN e-mail username and password.

The system does not admit my password. What shoud I do?

*First, check the correctness of your password. For this purpose, you can login "https://mail.bogazici.edu.tr/" with your username and password.
If your password is correct, you must be sure that there should not exist Turkish special alphabet characters (“ü, i, g, ö, ç, s , * , ? , …”). If there exists, you should change your password without using these special characters.

I forgot my password or I want to change my password, what should I do?

*If you defined "secret question" from "https://mail.bogazici.edu.tr/", you can change your password by using your question. Otherwise, you must come to offices listed below with your ID card:
Computer Center - South Campus
ETA-B Computer Center Office - North Campus
Computer Center Office - Kandilli Campus
Computer Center Office - Kilyos Campus

Previously, I was able to connect Eduroam network. After I changed my password, I could not reach Internet. What shoud I do?

Windows 10 users: Open “Settings > Network & Internet > Manage Wi-Fi settings”, find Eduroam and select “Forget” this network.
Windows 8 users: Within your wireless profiles, find Eduroam, then remove Eduroam profile. After removing, try to connect again with your current password.
Windows 7, Vista, XP users: If you saved your password, uninstall SecureW2 software and reinstall SecureW2 by following the steps in eduroam.boun.edu.tr.
Intel Proset series software users: You can change your password from "Profiles" and "Security Settings".
Mac OS X 10.5 & 10.6 users: Change your password from the "Network > 802.1x" panel.
Mac OS X 10.7 – 10.10 users: Remove the installed Eduroam profile and install the profile from the beginning.
iPhone & iPad users (iOS): Remove Eduroam profile from "Settings > General > Profiles", then install the profile from the beginning following steps at eduroam.boun.edu.tr.
Android users: Remove installed settings of "Eduroam" from "Settings > WiFi > Eduroam", “Forget This Network”, then follow the steps in eduroam.boun.edu.tr.
Linux users: Change your password from "WiFi > Eduroam > Network Settings".
Symbian users: Change your password from "PAP settings".

I am Windows XP user, I can not install SecureW2 software properly, What shoud I do?

*"Service Pack3(SP3)" must be installed in your Windows XP. If SP3 is not installed, you should update your windows. Then, you can try to install SecureW2 software again.

I am Windows 8 & 10 user and have installed SecureW2 software, but I cannot connect Eduroam network. What shoud I do?

* If you installed SecureW2, you must remove SecureW2. You can connect Eduroam network by only using password and username.

For Operating System that I use, I could not find the settings to reach Eduroam network in your website. What shoud I do?

* To connect Eduroam network, your system must support 802.1x standard and TTLS&PAP protocols. The authentication protocols that Eduroam network uses, are international standards. Hence, they cannot be changed.

Known unsupported system:

Windows 8
Blackberry systems.
Symbian S60V4 and previous versions.
Kindles (except Fire)